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DMV Customer Services Center Manager II - Position 01521 Tysons Cr. CSC

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply for this Job link/button.

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Please see Special Instructions for more details.

- When applying for jobs, please make sure your on-line application is complete. - Missing information (Dates of all previous employment, previous salaries, supervisors, contact information, etc.) is an incomplete application and will not be processed. - Resumes will not suffice for missing or incomplete information on the on-line application as the on-line application is the primary source document for state recruitment. - Persons with national service experience (VISTA, Peace Corps, AmeriCorps) and veterans are encouraged to apply. - Unfortunately, because of the high volume of applications we receive, we aren’t able to give status updates, but if you are invited for an interview, you will be contacted directly by the hiring manager.

Position Information

Position Information

Working Title DMV Customer Services Center Manager II - Position 01521 Tysons Cr. CSC
Role Title Prog Admin Manager II - 19215
Job Open Date 02/09/2018
Job Close Date 02/23/2018
Open Until Filled
Is this position funded in whole or in part by the American Recovery & Reinvestment Act (Stimulus Package)? No
Hiring Range Commensurate with Current Work Experience and Salary
Agency Dept of Motor Vehicles (154)
Agency Website Click Here for Agency Website
Location Fairfax County - 059
Sublocation
Position Number 01521
Job Posting Number 1034381
Type of Recruitment Agency Employee Only - A
Does this position have telework options? No
Bilingual/Multilingual Skill Requirement/Preference No
Job Type Full-Time (Salaried)
Job Type Detail Full-Time Salaried - Non-Faculty- FTS-1
Pay Band 05
Job Description

DMV is recruiting for a CSC Manager for the Tysons Cr. Customer Service Center. The CSC Service Manager’s organizational objectives are to hire, train, mentor, and guide CSC staff members to serve customers in a timely manner, comply with all state, federal, and Motor Vehicle Code of Virginia, rules, policies, and procedures, and ensure effective delivery of customer service operations.

The CSC Service Manager is responsible for managing the customer service center functions (facilities, staff, services, safety, security, assets, information, and finances) in accordance with statutory and agency administrative rules, regulations, and procedures.

Minimum Qualifications

Considerable knowledge of customer service management and practices; Cash management, inventory control methods and procedures, PCs, performance management, HR management, facilities management, customer service practices, and databases.
Working knowledge of data analysis and evaluation techniques; personal computers, databases and IT systems; Microsoft Office products – including Word, Excel, Outlook, etc.; Accounting practices and procedures; Financial management; Process improvement principles; Managing cash and non-cash assets, expenditures and revenues; Knowledge of the Freedom of Information Act, the Privacy Protection Act, Motor Vehicle Code of Virginia, DMV policies and procedures related to CSC operations and CSC maintenance contracts and agreements desired; Communication, organizational, analytical, problem-solving, motivational and planning; Effective oral and written communication skills necessary to communicate with all levels of internal and external team members and customers.

Preferred Qualifications

Degree in business administration or management
Progress customer service management experience
Experience multitasking and resolving issues in a friendly but firm manner
Progressive experience analyzing

Special Requirements

•-Must possess a valid driver’s license with a point balance of less than 6 demerit points and no major convictions.
•Must be 21 years of age because of the requirement to perform driver’s licensing testing; must consent to a criminal background check.
•DMV Experience Preferred

Special Instructions to Applicants

- When applying for jobs, please make sure your on-line application is complete.
- Missing information (Dates of all previous employment, previous salaries, supervisors, contact information, etc.) is an incomplete application and will not be processed.
- Resumes will not suffice for missing or incomplete information on the on-line application as the on-line application is the primary source document for state recruitment.
- Persons with national service experience (VISTA, Peace Corps, AmeriCorps) and veterans are encouraged to apply.
- Unfortunately, because of the high volume of applications we receive, we aren’t able to give status updates, but if you are invited for an interview, you will be contacted directly by the hiring manager.

Contact Information

Name DMV Employment
Phone 804-367-0528
Fax
Email
Address

2300 West Broad Street
Richmond, VA 23220

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have an Interagency Placement Screening Form (Yellow Form) as issued under Policy 1.30 Layoff? (Commonwealth of Virginia Employees Only);
    • Yes
    • No
    • Not Applicable
  2. * Do you have a Preferential Hiring Form (Blue Form) as issued under Policy 1.30 Layoff? (Commonwealth of Virginia Employees Only)
    • Yes
    • No
    • Not Applicable
  3. * How did you find this employment opportunity?
    • State Recruitment Management System (RMS)
    • Agency Website or Bulletin Board
    • Job Board (Indeed, Monster, Dice, etc.)
    • Social Media (Twitter, Facebook, LinkedIn, etc.)
    • Newspaper or Professional Journal (Please specify below)
    • Career Fair or Job Event (Please specify below)
    • VEC (Virginia Employment Commission)
    • Radio/TV (Please specify below)
    • Other (Please specify below)
  4. * Please specify the actual source from your response to question #3 above (Name of newspaper, Journal Title, Job Board, Career Fair, Agency Website, Social Media Type, etc.) If unknown or none, enter: N/A.

    (Open Ended Question)

  5. * This position is only available to current Virginia Department of Motor Vehicles employees. Are you currently employed by the Virginia Department of Motor Vehicles?
    • No Response
    • Yes
    • No
  6. Do you have a valid drivers license and a driving record with less than -6 demerit points?
    • No Response
    • Yes
    • No
  7. * Please describe in detail your leadership experience and/or customer service management experience in directing and operating a complex customer service facility.

    (Open Ended Question)

  8. * How proficient are you with Microsoft Products, such as Word, Excel and Outlook?
    • Very Proficient
    • Moderately Proficient
    • Somewhat Proficient
    • No Experience

Applicant Documents

Required Documents
Optional Documents
  1. Resume
  2. Cover Letter