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DMV Customer Services Generalist - Floater Marion CSC 02204

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply for this Job link/button.

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Please see Special Instructions for more details.

Complete on-line application is required. A series of job-related questions is included that must be answered. Resume will not suffice for missing or incomplete information on the on-line application as the on-line application is the primary source document for state recruitment. Persons with national service experience (VISTA, PeaceCorps, AmeriCorps) and veterans are encouraged to apply. DMV participates in e-Verify. Selected candidate(s) will need to complete the I-9 Employment Eligibility form.

Position Information

Position Information

Working Title DMV Customer Services Generalist - Floater Marion CSC 02204
Role Title Admin and Office Spec III - 19013
Job Open Date 09/14/2017
Job Close Date 09/21/2017
Open Until Filled
Is this position funded in whole or in part by the American Recovery & Reinvestment Act (Stimulus Package)? No
Hiring Range $27,333
Agency Dept of Motor Vehicles (154)
Agency Website Click Here for Agency Website
Location Smyth - 173
Sublocation
Position Number 02204
Job Posting Number 1029011
Type of Recruitment General Public - G
Does this position have telework options? No
Bilingual/Multilingual Skill Requirement/Preference No
Job Type Full-Time (Salaried)
Job Type Detail Full-Time Salaried - Non-Faculty- FTS-1
Pay Band 03
Job Description

The Virginia Department of Motor Vehicles is seeking a candidate to fill a Customer Service Generalist Work Leader position. This position will be based in the Marion CSC and will be assigned to work at various CSC’s throughout the Bristol District.

We are looking for an individual that can deliver excellent customer service solutions in a friendly and knowledgeable manner. Selected applicant will handle customer transactions using multiple PC screens, cash drawer, credit cards, inventory, policies, procedures, and regulations. Administer vision tests with customers; process applications for driver, dealer, motor carrier, vehicle registration and titling, tax collection, IDs, and other DMV related services. Successful applicant will administer road tests in customer’s vehicle. Training will be provided to ensure your success along with a competitive salary, excellent health and retirement benefits, twelve paid holidays per year, deferred compensation, and paid annual and sick leave benefits. DMV’s Vision is PEAK…standing for People, Ethics, Accuracy, and Knowledge. Peak performance, everyone, every time. Interested in being a member of our PEAK Team? Apply today to join DMV as a Customer Service Generalist Work Leader.

Minimum Qualifications

Job Requirements:

MINIMUM QUALIFICATIONS
Job Requirements:
-High School diploma or general education degree (GED).
-Customer service experience working in a fast paced environment.
-Keyboarding proficiency and use of automated systems.
-Excellent oral and written communication skills.
-Experience with standard business practices.
-Experience working in a Fiscal, Accounting or Cash Handling environment.
-Flexibility to work M-F and Saturday.
-Strong organizational, time management, problem solving and multitasking skills.
-Must have attention to detail, accuracy, and complete assignments on time.
-Must be at least 21 years old and have a valid VA Driver’s License with a driving record that reflects a sense of responsibility for highway safety and concern for the law. Driving record should have a point balance of negative six (6) demerit points or less and no major convictions.
-Experience working in a team or group environment.
-Experience interpreting and explaining policies/procedures or other complex information to customers.
-Can lift 10 – 25 pounds

Preferred Qualifications
Special Requirements

-Applicant must consent to a fingerprint background check.
-Required to be at least 21 years of age in order to apply for a position that requires performing driver’s license testing. -Possession of a valid driver’s license with a point balance of negative six (6) demerit points or less and no major convictions.

Special Instructions to Applicants

Complete on-line application is required. A series of job-related questions is included that must be answered.

Resume will not suffice for missing or incomplete information on the on-line application as the on-line application is the primary source document for state recruitment.

Persons with national service experience (VISTA, PeaceCorps, AmeriCorps) and veterans are encouraged to apply.
DMV participates in e-Verify. Selected candidate(s) will need to complete the I-9 Employment Eligibility form.

Contact Information

Name DMV Employment
Phone 804-367-0528
Fax
Email
Address

2300 West Broad Street
Richmond, VA 23220

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have an Interagency Placement Screening Form (Yellow Form) as issued under Policy 1.30 Layoff? (Commonwealth of Virginia Employees Only);
    • Yes
    • No
    • Not Applicable
  2. * Do you have a Preferential Hiring Form (Blue Form) as issued under Policy 1.30 Layoff? (Commonwealth of Virginia Employees Only)
    • Yes
    • No
    • Not Applicable
  3. * How did you find this employment opportunity?
    • State Recruitment Management System (RMS)
    • Agency Website or Bulletin Board
    • Job Board (Indeed, Monster, Dice, etc.)
    • Social Media (Twitter, Facebook, LinkedIn, etc.)
    • Newspaper or Professional Journal (Please specify below)
    • Career Fair or Job Event (Please specify below)
    • VEC (Virginia Employment Commission)
    • Radio/TV (Please specify below)
    • Other (Please specify below)
  4. * Please specify the actual source from your response to question #3 above (Name of newspaper, Journal Title, Job Board, Career Fair, Agency Website, Social Media Type, etc.) If unknown or none, enter: N/A.

    (Open Ended Question)

Applicant Documents

Required Documents
Optional Documents